Front | AI-Powered Customer Operations with Zoom

Front is an AI customer operations platform built to keep every team, tool, and customer conversation in sync — so companies can scale without losing the human connection.

By connecting Zoom Contact Center to Front, customer-facing teams can manage inbound and outbound calls, voicemails, and SMS alongside various channels — email, chat, live chat, and more — in a single unified, omnichannel workspace. No more tab-switching, no more silos.

Why Front + Zoom Contact Center?

• Less channel switching: Receive inbound calls, call customers back, or make outbound calls directly from your Front inbox — right alongside your email and chat conversations.
• Full customer context on each call: See past conversations and CRM data in real time while you’re live on a call, so agents have what they need to resolve issues faster.
• Live collaboration on transcripts: Listen, search, and comment on call recordings and voicemail transcripts without leaving your inbox. Tag teammates to loop them in and resolve complex cases together.
• Keep agents focused: Agent status automatically updates to “Busy” during a call, pausing assignment rules across other conversation types (email, chat, SMS) — reducing interruptions at the worst possible moment.
• Unified omnichannel analytics: Track call and SMS metrics alongside email and chat data in Front Analytics — one dashboard, full picture of team performance and customer satisfaction.

Front’s AI layer amplifies the integration further by automatically tagging, triaging, and routing inbound conversations — including voice and SMS from Zoom — while AI-assisted reply drafts help agents respond faster and more accurately. The result is a customer service experience that scales without sacrificing quality.

Join 9,000+ businesses that use Front to deliver real results.

Front integration with Zoom