ConnectLingua | Real-Time Voice Translation Supporting over 70 Languages

ConnectLingua – Real-Time Translation
ConnectLingua, available in 70+ languages and 90+ dialects, is a real-time audio translation solution designed to help contact centers overcome language barriers. Powered by advanced AI, ConnectLingua helps ensure that live calls are translated with speed and accuracy, equipping your contact center for seamless multilingual support. With improved AI translation, the voice channel now features non-robotic, human-like voices for a more natural calling experience. Adaptive scalability allows your contact center to efficiently manage call traffic surges, supporting peak-hour and peak-season performance. With pay-as-you-go pricing, you use only the minutes you need and pay only for what you use.

Over 70 Languages and 90 Dialects
ConnectLingua’s comprehensive language catalog equips you with seamless multilingual support. It is capable of translating between all available languages.

Support for Voice and Digital Channels
Provide a unified communication experience for both customers and agents.

Automatic Language Detection
Allow conversations to flow even when languages shift. Bilingual customers can now switch seamlessly between languages—and ConnectLingua’s AI keeps up without missing a beat.

ROI Optimization
ConnectLingua offers real-time audio translation at a fraction of the cost when compared to traditional OPI (Over the Phone Interpretation) services.

Natural Human-like Voice
With improved AI translation, the voice channel now features non-robotic, human-like male and female voices for a more natural calling experience.

Improve Agent Handling Time (AHT)
With real-time translation, your agents can resolve cases faster, reducing customer wait times and boosting overall efficiency.

Adaptive Scalability
Easily scale on demand and efficiently manage call traffic surges, supporting peak-hour and peak-season performance. With no limitations on availability, all your agents have 24/7 access to multilingual support.

Enhanced Insight into Customer Sentiment
Our enhanced insight into customer sentiment gives your agents the precise data they need. By analyzing the interaction transcript, ConnectLingua gives agents a comprehensive understanding of customer sentiment in the moment.

Real-time Agent Assistance
Empowering agents to handle complex queries confidently. With its comprehensive suite of AI-driven features, ConnectLingua helps streamline workflows, reduce response times, and enhance the overall quality of customer service.

Agent Assist Features

• Live Audio Transcription in over 70 languages
• Automated After Call Work (ACW)
• Agent Guided Workflows
• AI-Based Next Best Actions (NBA)
• Sentiment Analysis
• Keyword Detection
• AI Conversation Summary

Benefits

• Improved Average Handling Time (AHT)
• Cost Savings
• Reduced Hold Times
• Agent-Focused Interface
• ROI optimization
• Tailored to your needs
• CRM integration
• Continuous Training and Optimization
• Billing Transparency